Lynda - Innovative Customer Service Techniques
Size: 291.5 MB
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| Name | Size |
|---|---|
| Lynda - Innovative Customer Service Techniques/013 Increasing teamwork between departments.mp4 | 26.6 MB |
| Lynda - Innovative Customer Service Techniques/014 Creating positive social pressure.mp4 | 26.4 MB |
| Lynda - Innovative Customer Service Techniques/010 Understanding the consequences of multitasking.mp4 | 26.2 MB |
| Lynda - Innovative Customer Service Techniques/005 Winning the moments of truth.mp4 | 25.1 MB |
| Lynda - Innovative Customer Service Techniques/011 Avoiding directed attention fatigue.mp4 | 23.9 MB |
| Lynda - Innovative Customer Service Techniques/006 Making wait time more bearable.mp4 | 22.3 MB |
| Lynda - Innovative Customer Service Techniques/008 Improving your powers of observation.mp4 | 22.1 MB |
| Lynda - Innovative Customer Service Techniques/009 Overcoming the illusion of speed.mp4 | 22.1 MB |
| Lynda - Innovative Customer Service Techniques/012 Identifying the secrets of employee motivation.mp4 | 21.9 MB |
| Lynda - Innovative Customer Service Techniques/004 Identifying the most important need.mp4 | 21 MB |
| Lynda - Innovative Customer Service Techniques/003 Understanding why customer service is hard.mp4 | 15.8 MB |
| Lynda - Innovative Customer Service Techniques/007 Getting customers to know your name.mp4 | 15.5 MB |
| Lynda - Innovative Customer Service Techniques/015 Next steps.mp4 | 8 MB |
| Lynda - Innovative Customer Service Techniques/002 What you should know before watching this course.mp4 | 7.8 MB |
| Lynda - Innovative Customer Service Techniques/001 Welcome.mp4 | 6.5 MB |
| Lynda - Innovative Customer Service Techniques/Ex_Files_Innovative_Cust_Service/Exercise Files/Learning Plan Worksheet.pdf | 63 KB |
| Lynda - Innovative Customer Service Techniques/Ex_Files_Innovative_Cust_Service/Exercise Files/Wait Time Checklist.pdf | 54 KB |
| Lynda - Innovative Customer Service Techniques/Ex_Files_Innovative_Cust_Service/Exercise Files/Additional Resources.pdf | 50 KB |
| Lynda - Innovative Customer Service Techniques/Ex_Files_Innovative_Cust_Service/Exercise Files/Whats My Job Worksheet.pdf | 43 KB |
| Lynda - Innovative Customer Service Techniques/Ex_Files_Innovative_Cust_Service/Exercise Files/Moments of Truth Worksheet.pdf | 43 KB |
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| Name | Size | Peers | ||
|---|---|---|---|---|
| Lynda - Innovative Customer Service Techniques |
Video
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291.5 MB | 3 | |
| Lynda - Innovative Customer Service Techniques | Video | 291.5 MB | 1 |
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