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Lynda - Innovative Customer Service Techniques

Size: 291.5 MB
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Lynda - Innovative Customer Service Techniques/01. Introduction/01_01-Welcome.mp4 6.5 MB
Lynda - Innovative Customer Service Techniques/01. Introduction/01_02-What you should know before watching this course.mp4 7.8 MB
Lynda - Innovative Customer Service Techniques/01. Introduction/01_03-Understanding why customer service is hard.mp4 15.8 MB
Lynda - Innovative Customer Service Techniques/02. Influencing Customer Perceptions/02_01-Identifying the most important need.mp4 21 MB
Lynda - Innovative Customer Service Techniques/02. Influencing Customer Perceptions/02_02-Winning the moments of truth.mp4 25.1 MB
Lynda - Innovative Customer Service Techniques/02. Influencing Customer Perceptions/02_03-Making wait time more bearable.mp4 22.3 MB
Lynda - Innovative Customer Service Techniques/02. Influencing Customer Perceptions/02_04-Getting customers to know your name.mp4 15.5 MB
Lynda - Innovative Customer Service Techniques/03. Enhancing Your Service Senses/03_01-Improving your powers of observation.mp4 22.1 MB
Lynda - Innovative Customer Service Techniques/03. Enhancing Your Service Senses/03_02-Overcoming the illusion of speed.mp4 22.1 MB
Lynda - Innovative Customer Service Techniques/03. Enhancing Your Service Senses/03_03-Understanding the consequences of multitasking.mp4 26.2 MB
Lynda - Innovative Customer Service Techniques/03. Enhancing Your Service Senses/03_04-Avoiding directed attention fatigue.mp4 23.9 MB
Lynda - Innovative Customer Service Techniques/04. Building Teamwork/04_01-Identifying the secrets of employee motivation.mp4 21.9 MB
Lynda - Innovative Customer Service Techniques/04. Building Teamwork/04_02-Increasing teamwork between departments.mp4 26.6 MB
Lynda - Innovative Customer Service Techniques/04. Building Teamwork/04_03-Creating positive social pressure.mp4 26.4 MB
Lynda - Innovative Customer Service Techniques/05. Conclusion/05_01-Next steps.mp4 8 MB
Lynda - Innovative Customer Service Techniques/Exercice Files/Ex_Files_Innovative_Cust_Service.zip 186 KB
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