| IT Service Desk Customer Service Fundamentals/518163_05_01 - Next steps.en.srt |
2 KB |
| IT Service Desk Customer Service Fundamentals/518163_00_01 - Welcome.en.srt |
2 KB |
| IT Service Desk Customer Service Fundamentals/518163_00_03 - What makes service desk customer service unique_.en.srt |
2 KB |
| IT Service Desk Customer Service Fundamentals/518163_00_02 - How to get the most value out of this course.en.srt |
3 KB |
| IT Service Desk Customer Service Fundamentals/518163_01_03 - Contact investigation and diagnosis_ Open-ended questions.en.srt |
3 KB |
| IT Service Desk Customer Service Fundamentals/518163_01_05 - Contact investigation and diagnosis_ Confirming questions.en.srt |
3 KB |
| IT Service Desk Customer Service Fundamentals/518163_01_04 - Contact investigation and diagnosis_ Probing questions.en.srt |
4 KB |
| IT Service Desk Customer Service Fundamentals/518163_02_01 - Placing a contact on hold.en.srt |
4 KB |
| IT Service Desk Customer Service Fundamentals/518163_02_04 - Escalation procedures_ Why.en.srt |
4 KB |
| IT Service Desk Customer Service Fundamentals/518163_01_07 - Contact closure.en.srt |
4 KB |
| IT Service Desk Customer Service Fundamentals/518163_03_08 - Refining our message.en.srt |
5 KB |
| IT Service Desk Customer Service Fundamentals/518163_03_05 - Building rapport through writing_ Tone.en.srt |
5 KB |
| IT Service Desk Customer Service Fundamentals/518163_04_03 - How to say no without saying no.en.srt |
5 KB |
| IT Service Desk Customer Service Fundamentals/518163_02_06 - Transfer procedures.en.srt |
6 KB |
| IT Service Desk Customer Service Fundamentals/518163_03_06 - Building rapport through writing_ Words.en.srt |
6 KB |
| IT Service Desk Customer Service Fundamentals/518163_04_05 - Customer behavior profiles_ Impassioned.en.srt |
6 KB |
| IT Service Desk Customer Service Fundamentals/518163_03_01 - The value of building rapport with customers.en.srt |
7 KB |
| IT Service Desk Customer Service Fundamentals/518163_04_08 - Customer behavior profiles_ Timid.en.srt |
7 KB |
| IT Service Desk Customer Service Fundamentals/518163_04_04 - How to say no_ the steps.en.srt |
7 KB |
| IT Service Desk Customer Service Fundamentals/518163_04_06 - Customer behavior profiles_ Combative.en.srt |
7 KB |
| IT Service Desk Customer Service Fundamentals/518163_01_06 - Contact resolution.en.srt |
7 KB |
| IT Service Desk Customer Service Fundamentals/518163_02_02 - Hold_ The DATE process.en.srt |
7 KB |
| IT Service Desk Customer Service Fundamentals/518163_04_01 - Recovering unsatisfied customers.en.srt |
7 KB |
| IT Service Desk Customer Service Fundamentals/518163_01_01 - Contact greeting and validation.en.srt |
7 KB |
| IT Service Desk Customer Service Fundamentals/518163_02_03 - When to use mute.en.srt |
7 KB |
| IT Service Desk Customer Service Fundamentals/518163_03_07 - Building rapport face-to-face.en.srt |
7 KB |
| IT Service Desk Customer Service Fundamentals/518163_01_02 - Contact investigation and diagnosis_ Close-ended questions.en.srt |
7 KB |
| IT Service Desk Customer Service Fundamentals/518163_04_07 - Customer behavior profiles_ Chatty.en.srt |
7 KB |
| IT Service Desk Customer Service Fundamentals/518163_03_03 - Building rapport over the phone, part 2.en.srt |
8 KB |
| IT Service Desk Customer Service Fundamentals/518163_03_04 - Building rapport through writing_ Style.en.srt |
8 KB |
| IT Service Desk Customer Service Fundamentals/518163_03_09 - How to effectively manage conflict.en.srt |
8 KB |
| IT Service Desk Customer Service Fundamentals/518163_04_02 - Learning how to redirect customers.en.srt |
8 KB |
| IT Service Desk Customer Service Fundamentals/518163_03_02 - Building rapport over the phone, part 1.en.srt |
8 KB |
| IT Service Desk Customer Service Fundamentals/518163_02_05 - Escalation procedures_ How.en.srt |
9 KB |
| IT Service Desk Customer Service Fundamentals/518163_05_01 - Next steps.mp4 |
21.4 MB |
| IT Service Desk Customer Service Fundamentals/518163_00_01 - Welcome.mp4 |
26.8 MB |
| IT Service Desk Customer Service Fundamentals/518163_00_02 - How to get the most value out of this course.mp4 |
27.4 MB |
| IT Service Desk Customer Service Fundamentals/518163_00_03 - What makes service desk customer service unique_.mp4 |
29.1 MB |
| IT Service Desk Customer Service Fundamentals/518163_01_03 - Contact investigation and diagnosis_ Open-ended questions.mp4 |
34.1 MB |
| IT Service Desk Customer Service Fundamentals/518163_01_05 - Contact investigation and diagnosis_ Confirming questions.mp4 |
34.4 MB |
| IT Service Desk Customer Service Fundamentals/518163_01_04 - Contact investigation and diagnosis_ Probing questions.mp4 |
40.3 MB |
| IT Service Desk Customer Service Fundamentals/518163_04_03 - How to say no without saying no.mp4 |
41.7 MB |
| IT Service Desk Customer Service Fundamentals/518163_02_01 - Placing a contact on hold.mp4 |
44.8 MB |
| IT Service Desk Customer Service Fundamentals/518163_02_04 - Escalation procedures_ Why.mp4 |
47.4 MB |
| IT Service Desk Customer Service Fundamentals/518163_01_07 - Contact closure.mp4 |
49.9 MB |
| IT Service Desk Customer Service Fundamentals/518163_03_05 - Building rapport through writing_ Tone.mp4 |
53.6 MB |
| IT Service Desk Customer Service Fundamentals/518163_03_08 - Refining our message.mp4 |
58.6 MB |
| IT Service Desk Customer Service Fundamentals/518163_04_05 - Customer behavior profiles_ Impassioned.mp4 |
64.8 MB |
| IT Service Desk Customer Service Fundamentals/518163_04_07 - Customer behavior profiles_ Chatty.mp4 |
65.5 MB |
| IT Service Desk Customer Service Fundamentals/518163_04_06 - Customer behavior profiles_ Combative.mp4 |
66.9 MB |
| IT Service Desk Customer Service Fundamentals/518163_02_06 - Transfer procedures.mp4 |
68.1 MB |
| IT Service Desk Customer Service Fundamentals/518163_03_06 - Building rapport through writing_ Words.mp4 |
68.1 MB |
| IT Service Desk Customer Service Fundamentals/518163_04_04 - How to say no_ the steps.mp4 |
68.5 MB |
| IT Service Desk Customer Service Fundamentals/518163_04_08 - Customer behavior profiles_ Timid.mp4 |
71.1 MB |
| IT Service Desk Customer Service Fundamentals/518163_04_01 - Recovering unsatisfied customers.mp4 |
71.4 MB |
| IT Service Desk Customer Service Fundamentals/518163_01_01 - Contact greeting and validation.mp4 |
71.8 MB |
| IT Service Desk Customer Service Fundamentals/518163_04_02 - Learning how to redirect customers.mp4 |
72.5 MB |
| IT Service Desk Customer Service Fundamentals/518163_03_01 - The value of building rapport with customers.mp4 |
74.3 MB |
| IT Service Desk Customer Service Fundamentals/518163_01_06 - Contact resolution.mp4 |
76.2 MB |
| IT Service Desk Customer Service Fundamentals/518163_01_02 - Contact investigation and diagnosis_ Close-ended questions.mp4 |
77.3 MB |
| IT Service Desk Customer Service Fundamentals/518163_02_02 - Hold_ The DATE process.mp4 |
78.4 MB |
| IT Service Desk Customer Service Fundamentals/518163_02_03 - When to use mute.mp4 |
80.7 MB |
| IT Service Desk Customer Service Fundamentals/518163_03_07 - Building rapport face-to-face.mp4 |
89 MB |
| IT Service Desk Customer Service Fundamentals/518163_03_02 - Building rapport over the phone, part 1.mp4 |
90.6 MB |
| IT Service Desk Customer Service Fundamentals/518163_03_03 - Building rapport over the phone, part 2.mp4 |
90.8 MB |
| IT Service Desk Customer Service Fundamentals/518163_03_04 - Building rapport through writing_ Style.mp4 |
93.5 MB |
| IT Service Desk Customer Service Fundamentals/518163_03_09 - How to effectively manage conflict.mp4 |
94.8 MB |
| IT Service Desk Customer Service Fundamentals/518163_02_05 - Escalation procedures_ How.mp4 |
96.9 MB |
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