| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/1.Course Overview/01.Course Overview.mp4 |
4 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/1.Course Overview/01.Course Overview.en.srt |
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| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/10.Service Operation Functions - Units of Organization to Accomplish Work/51.The Service Desk.mp4 |
16.7 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/10.Service Operation Functions - Units of Organization to Accomplish Work/54.Application Management.mp4 |
9.5 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/10.Service Operation Functions - Units of Organization to Accomplish Work/53.IT Operations Management.mp4 |
5.1 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/10.Service Operation Functions - Units of Organization to Accomplish Work/50.What Is a Function.mp4 |
4.7 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/10.Service Operation Functions - Units of Organization to Accomplish Work/52.Technical Management.mp4 |
2.8 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/10.Service Operation Functions - Units of Organization to Accomplish Work/49.Introduction.mp4 |
2.2 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/10.Service Operation Functions - Units of Organization to Accomplish Work/51.The Service Desk.en.srt |
10 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/10.Service Operation Functions - Units of Organization to Accomplish Work/54.Application Management.en.srt |
7 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/10.Service Operation Functions - Units of Organization to Accomplish Work/53.IT Operations Management.en.srt |
4 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/10.Service Operation Functions - Units of Organization to Accomplish Work/50.What Is a Function.en.srt |
3 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/10.Service Operation Functions - Units of Organization to Accomplish Work/52.Technical Management.en.srt |
2 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/10.Service Operation Functions - Units of Organization to Accomplish Work/49.Introduction.en.srt |
2 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/11.Continual Service Improvement – Introduction - Getting Better All the Time/56.What Is CSI.mp4 |
8.7 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/11.Continual Service Improvement – Introduction - Getting Better All the Time/59.The CSI Approach.mp4 |
5.3 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/11.Continual Service Improvement – Introduction - Getting Better All the Time/58.The Deming Cycle and CSI.mp4 |
4.2 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/11.Continual Service Improvement – Introduction - Getting Better All the Time/60.The CSI Register.mp4 |
3.8 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/11.Continual Service Improvement – Introduction - Getting Better All the Time/57.CSFs, KPIs, and Measurements.mp4 |
3.4 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/11.Continual Service Improvement – Introduction - Getting Better All the Time/55.Introduction.mp4 |
2.7 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/11.Continual Service Improvement – Introduction - Getting Better All the Time/56.What Is CSI.en.srt |
7 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/11.Continual Service Improvement – Introduction - Getting Better All the Time/57.CSFs, KPIs, and Measurements.en.srt |
5 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/11.Continual Service Improvement – Introduction - Getting Better All the Time/59.The CSI Approach.en.srt |
4 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/11.Continual Service Improvement – Introduction - Getting Better All the Time/60.The CSI Register.en.srt |
3 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/11.Continual Service Improvement – Introduction - Getting Better All the Time/58.The Deming Cycle and CSI.en.srt |
3 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/11.Continual Service Improvement – Introduction - Getting Better All the Time/55.Introduction.en.srt |
2 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/12.Continual Service Improvement Process - The Seven-step Process/62.The Seven-step Improvement Process of CSI.mp4 |
18 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/12.Continual Service Improvement Process - The Seven-step Process/63.CSI Metrics.mp4 |
2.7 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/12.Continual Service Improvement Process - The Seven-step Process/61.Introduction.mp4 |
1.6 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/12.Continual Service Improvement Process - The Seven-step Process/62.The Seven-step Improvement Process of CSI.en.srt |
8 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/12.Continual Service Improvement Process - The Seven-step Process/63.CSI Metrics.en.srt |
3 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/12.Continual Service Improvement Process - The Seven-step Process/61.Introduction.en.srt |
1 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/13.Preparing for the ITIL® Foundation Exam/66.How to Sign up for the Exam.mp4 |
8.5 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/13.Preparing for the ITIL® Foundation Exam/65.Preparing for the Exam.mp4 |
8.2 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/13.Preparing for the ITIL® Foundation Exam/64.Introduction.mp4 |
1.3 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/13.Preparing for the ITIL® Foundation Exam/65.Preparing for the Exam.en.srt |
6 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/13.Preparing for the ITIL® Foundation Exam/66.How to Sign up for the Exam.en.srt |
4 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/13.Preparing for the ITIL® Foundation Exam/64.Introduction.en.srt |
1 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/2.Service Strategy Introduction - It's All About Adding Value/03.ITIL® Concepts Review.mp4 |
8.6 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/2.Service Strategy Introduction - It's All About Adding Value/05.Purpose, Objectives, and Scope of the Service Strategy Lifecycle Stage.mp4 |
8.3 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/2.Service Strategy Introduction - It's All About Adding Value/06.Business Value of Service Strategy.mp4 |
6.8 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/2.Service Strategy Introduction - It's All About Adding Value/04.Definitions Review.mp4 |
5.5 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/2.Service Strategy Introduction - It's All About Adding Value/02.Introduction.mp4 |
3.1 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/2.Service Strategy Introduction - It's All About Adding Value/07.Service Strategy Processes Overview.mp4 |
2.8 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/2.Service Strategy Introduction - It's All About Adding Value/05.Purpose, Objectives, and Scope of the Service Strategy Lifecycle Stage.en.srt |
8 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/2.Service Strategy Introduction - It's All About Adding Value/03.ITIL® Concepts Review.en.srt |
5 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/2.Service Strategy Introduction - It's All About Adding Value/06.Business Value of Service Strategy.en.srt |
4 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/2.Service Strategy Introduction - It's All About Adding Value/04.Definitions Review.en.srt |
4 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/2.Service Strategy Introduction - It's All About Adding Value/07.Service Strategy Processes Overview.en.srt |
3 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/2.Service Strategy Introduction - It's All About Adding Value/02.Introduction.en.srt |
2 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/3.Service Strategy Processes - Portfolio, Finances, and Relationships/11.Business Relationship Management.mp4 |
9.9 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/3.Service Strategy Processes - Portfolio, Finances, and Relationships/10.Financial Management for IT.mp4 |
9.5 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/3.Service Strategy Processes - Portfolio, Finances, and Relationships/09.Service Portfolio Management.mp4 |
7.5 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/3.Service Strategy Processes - Portfolio, Finances, and Relationships/08.Introduction.mp4 |
1.5 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/3.Service Strategy Processes - Portfolio, Finances, and Relationships/10.Financial Management for IT.en.srt |
7 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/3.Service Strategy Processes - Portfolio, Finances, and Relationships/11.Business Relationship Management.en.srt |
6 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/3.Service Strategy Processes - Portfolio, Finances, and Relationships/09.Service Portfolio Management.en.srt |
6 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/3.Service Strategy Processes - Portfolio, Finances, and Relationships/08.Introduction.en.srt |
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| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/4.Service Design Introduction - The Blueprinting Phase/13.Purpose, Objectives, and Scope.mp4 |
6.6 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/4.Service Design Introduction - The Blueprinting Phase/17.The Service Design Processes.mp4 |
5.3 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/4.Service Design Introduction - The Blueprinting Phase/15.Five Major Aspects of Service Design.mp4 |
5.1 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/4.Service Design Introduction - The Blueprinting Phase/12.Introduction.mp4 |
3.1 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/4.Service Design Introduction - The Blueprinting Phase/14.Business Value of Service Design.mp4 |
3.1 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/4.Service Design Introduction - The Blueprinting Phase/16.The Service Design Package.mp4 |
3 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/4.Service Design Introduction - The Blueprinting Phase/15.Five Major Aspects of Service Design.en.srt |
5 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/4.Service Design Introduction - The Blueprinting Phase/17.The Service Design Processes.en.srt |
4 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/4.Service Design Introduction - The Blueprinting Phase/13.Purpose, Objectives, and Scope.en.srt |
4 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/4.Service Design Introduction - The Blueprinting Phase/14.Business Value of Service Design.en.srt |
3 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/4.Service Design Introduction - The Blueprinting Phase/12.Introduction.en.srt |
2 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/4.Service Design Introduction - The Blueprinting Phase/16.The Service Design Package.en.srt |
2 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/5.Service Design Processes - Setting the Stage for Successful Delivery/20.Service Level Management.mp4 |
13.2 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/5.Service Design Processes - Setting the Stage for Successful Delivery/21.Service Catalog Management.mp4 |
11.6 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/5.Service Design Processes - Setting the Stage for Successful Delivery/23.Availability Management.mp4 |
10.4 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/5.Service Design Processes - Setting the Stage for Successful Delivery/25.IT Service Continuity Management.mp4 |
8.5 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/5.Service Design Processes - Setting the Stage for Successful Delivery/26.Information Security Management.mp4 |
8.5 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/5.Service Design Processes - Setting the Stage for Successful Delivery/19.Design Coordination.mp4 |
7.9 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/5.Service Design Processes - Setting the Stage for Successful Delivery/22.Supplier Management.mp4 |
7.9 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/5.Service Design Processes - Setting the Stage for Successful Delivery/24.Capacity Management.mp4 |
6.5 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/5.Service Design Processes - Setting the Stage for Successful Delivery/18.Introduction.mp4 |
2.7 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/5.Service Design Processes - Setting the Stage for Successful Delivery/20.Service Level Management.en.srt |
11 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/5.Service Design Processes - Setting the Stage for Successful Delivery/23.Availability Management.en.srt |
8 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/5.Service Design Processes - Setting the Stage for Successful Delivery/21.Service Catalog Management.en.srt |
8 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/5.Service Design Processes - Setting the Stage for Successful Delivery/26.Information Security Management.en.srt |
8 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/5.Service Design Processes - Setting the Stage for Successful Delivery/19.Design Coordination.en.srt |
6 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/5.Service Design Processes - Setting the Stage for Successful Delivery/22.Supplier Management.en.srt |
6 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/5.Service Design Processes - Setting the Stage for Successful Delivery/24.Capacity Management.en.srt |
6 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/5.Service Design Processes - Setting the Stage for Successful Delivery/25.IT Service Continuity Management.en.srt |
5 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/5.Service Design Processes - Setting the Stage for Successful Delivery/18.Introduction.en.srt |
2 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/6.Service Transition Intro - Adding, Changing, and Retiring Services/28.Purpose, Objectives, and Scope of Service Transition.mp4 |
7.7 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/6.Service Transition Intro - Adding, Changing, and Retiring Services/30.Service Transition Processes Overview.mp4 |
5.5 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/6.Service Transition Intro - Adding, Changing, and Retiring Services/29.Business Value of Service Transition.mp4 |
4.4 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/6.Service Transition Intro - Adding, Changing, and Retiring Services/27.Introduction.mp4 |
2.5 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/6.Service Transition Intro - Adding, Changing, and Retiring Services/28.Purpose, Objectives, and Scope of Service Transition.en.srt |
6 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/6.Service Transition Intro - Adding, Changing, and Retiring Services/30.Service Transition Processes Overview.en.srt |
4 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/6.Service Transition Intro - Adding, Changing, and Retiring Services/29.Business Value of Service Transition.en.srt |
3 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/6.Service Transition Intro - Adding, Changing, and Retiring Services/27.Introduction.en.srt |
2 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/34.Change Management.mp4 |
18.1 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/33.Service Asset and Configuration Management.mp4 |
12.9 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/36.Knowledge Management.mp4 |
10.5 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/35.Release and Deployment Management.mp4 |
5.2 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/32.Transition Planning and Support.mp4 |
5.2 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/31.Introduction.mp4 |
2.9 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/34.Change Management.en.srt |
12 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/33.Service Asset and Configuration Management.en.srt |
8 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/36.Knowledge Management.en.srt |
8 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/32.Transition Planning and Support.en.srt |
4 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/35.Release and Deployment Management.en.srt |
4 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/31.Introduction.en.srt |
2 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/8.Service Operation Introduction - Running and Supporting Live Services/38.Purpose, Objectives, and Scope of Service Operation.mp4 |
6 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/8.Service Operation Introduction - Running and Supporting Live Services/41.Processes and Functions of Service Operation.mp4 |
5.1 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/8.Service Operation Introduction - Running and Supporting Live Services/40.Communication in Service Operation.mp4 |
3.5 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/8.Service Operation Introduction - Running and Supporting Live Services/37.Introduction.mp4 |
3.2 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/8.Service Operation Introduction - Running and Supporting Live Services/39.Business Value of Service Operation.mp4 |
2.9 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/8.Service Operation Introduction - Running and Supporting Live Services/41.Processes and Functions of Service Operation.en.srt |
4 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/8.Service Operation Introduction - Running and Supporting Live Services/38.Purpose, Objectives, and Scope of Service Operation.en.srt |
4 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/8.Service Operation Introduction - Running and Supporting Live Services/40.Communication in Service Operation.en.srt |
3 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/8.Service Operation Introduction - Running and Supporting Live Services/39.Business Value of Service Operation.en.srt |
3 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/8.Service Operation Introduction - Running and Supporting Live Services/37.Introduction.en.srt |
2 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/9.Service Operation Processes - Where Services Are Visible to Customers/44.Incident Management.mp4 |
12.7 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/9.Service Operation Processes - Where Services Are Visible to Customers/46.Problem Management.mp4 |
11.9 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/9.Service Operation Processes - Where Services Are Visible to Customers/43.Event Management.mp4 |
8.6 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/9.Service Operation Processes - Where Services Are Visible to Customers/48.Access Management.mp4 |
8.2 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/9.Service Operation Processes - Where Services Are Visible to Customers/47.Request Fulfillment .mp4 |
6.8 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/9.Service Operation Processes - Where Services Are Visible to Customers/45.Incident Management Workflow.mp4 |
6.7 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/9.Service Operation Processes - Where Services Are Visible to Customers/42.Introduction.mp4 |
2.7 MB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/9.Service Operation Processes - Where Services Are Visible to Customers/44.Incident Management.en.srt |
11 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/9.Service Operation Processes - Where Services Are Visible to Customers/46.Problem Management.en.srt |
10 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/9.Service Operation Processes - Where Services Are Visible to Customers/48.Access Management.en.srt |
8 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/9.Service Operation Processes - Where Services Are Visible to Customers/43.Event Management.en.srt |
8 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/9.Service Operation Processes - Where Services Are Visible to Customers/45.Incident Management Workflow.en.srt |
5 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/9.Service Operation Processes - Where Services Are Visible to Customers/47.Request Fulfillment .en.srt |
4 KB |
| Pluralsight - ITIL Foundation Lifecycle Phases and Processes/9.Service Operation Processes - Where Services Are Visible to Customers/42.Introduction.en.srt |
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