| CBTN89/1 - Working Effectively from Home/1 - Introduction.mp4 |
6.7 MB |
| CBTN89/1 - Working Effectively from Home/2 - Creating the Right Environment.mp4 |
15.4 MB |
| CBTN89/1 - Working Effectively from Home/3 - Planning Your Day.mp4 |
14.5 MB |
| CBTN89/1 - Working Effectively from Home/4 - Carry On Collaborating!.mp4 |
28.5 MB |
| CBTN89/1 - Working Effectively from Home/5 - Maintain Human Contact.mp4 |
15.8 MB |
| CBTN89/1 - Working Effectively from Home/6 - Managing Remote Teams.mp4 |
18.9 MB |
| CBTN89/1 - Working Effectively from Home/7 - Review.mp4 |
7 MB |
| CBTN89/10 - Interacting Professionally with Customers/1 - Introduction: Why Does it Matter?.mp4 |
16.4 MB |
| CBTN89/10 - Interacting Professionally with Customers/2 - Connecting with the Customer.mp4 |
19.3 MB |
| CBTN89/10 - Interacting Professionally with Customers/3 - Listening to Customers.mp4 |
16.9 MB |
| CBTN89/10 - Interacting Professionally with Customers/4 - Speaking to Customers on the Phone.mp4 |
17.5 MB |
| CBTN89/10 - Interacting Professionally with Customers/5 - Being Professional with Email and Chat.mp4 |
16.5 MB |
| CBTN89/10 - Interacting Professionally with Customers/6 - Handling Difficult Situations.mp4 |
17.5 MB |
| CBTN89/10 - Interacting Professionally with Customers/7 - Review.mp4 |
20 MB |
| CBTN89/2 - Time Management Strategies/1 - Introducing Time Management Strategies.mp4 |
14.6 MB |
| CBTN89/2 - Time Management Strategies/2 - When's Your Most Productive Time?.mp4 |
19.1 MB |
| CBTN89/2 - Time Management Strategies/3 - Planning Your Day.mp4 |
24.3 MB |
| CBTN89/2 - Time Management Strategies/4 - Dealing with Procrastination.mp4 |
24.3 MB |
| CBTN89/2 - Time Management Strategies/5 - Focus, Focus, Focus.mp4 |
23.3 MB |
| CBTN89/2 - Time Management Strategies/6 - The Pomodoro Technique.mp4 |
8.2 MB |
| CBTN89/2 - Time Management Strategies/7 - Being Smart with Technology.mp4 |
25.5 MB |
| CBTN89/2 - Time Management Strategies/8 - Reviewing Time Management Strategies.mp4 |
7.8 MB |
| CBTN89/3 - Respect in the Workplace/1 - The Small Print.mp4 |
5 MB |
| CBTN89/3 - Respect in the Workplace/10 - Creating a Respectful Workplace is Everyone's Job.mp4 |
12.4 MB |
| CBTN89/3 - Respect in the Workplace/2 - Diversity & Inclusion (D&I) Overview.mp4 |
8.7 MB |
| CBTN89/3 - Respect in the Workplace/3 - Caring About D&I.mp4 |
11.1 MB |
| CBTN89/3 - Respect in the Workplace/4 - Harassment in the Workplace.mp4 |
12 MB |
| CBTN89/3 - Respect in the Workplace/5 - Understanding Bias.mp4 |
11.6 MB |
| CBTN89/3 - Respect in the Workplace/6 - Cultural Differences.mp4 |
12.1 MB |
| CBTN89/3 - Respect in the Workplace/7 - What is Appropriate?.mp4 |
18.5 MB |
| CBTN89/3 - Respect in the Workplace/8 - Handling Harassment.mp4 |
10.5 MB |
| CBTN89/3 - Respect in the Workplace/9 - Being Inclusive.mp4 |
8.8 MB |
| CBTN89/4 - Uncomfortable Conversations/1 - Introduction.mp4 |
12.8 MB |
| CBTN89/4 - Uncomfortable Conversations/2 - Preparing for the Conversation.mp4 |
11.6 MB |
| CBTN89/4 - Uncomfortable Conversations/3 - Leading the Conversation.mp4 |
16.4 MB |
| CBTN89/4 - Uncomfortable Conversations/4 - Mastering Your Emotions!.mp4 |
10.6 MB |
| CBTN89/4 - Uncomfortable Conversations/5 - Seeking to Understand.mp4 |
14.8 MB |
| CBTN89/4 - Uncomfortable Conversations/6 - When Things Don't Go to Plan.mp4 |
15.7 MB |
| CBTN89/4 - Uncomfortable Conversations/7 - Unexpected Uncomfortable Conversations.mp4 |
13.8 MB |
| CBTN89/4 - Uncomfortable Conversations/8 - Review.mp4 |
9.8 MB |
| CBTN89/5 - Manage Conflict/1 - Why Do Conflicts Occur?.mp4 |
13.4 MB |
| CBTN89/5 - Manage Conflict/2 - Understanding Your Reaction to Conflict.mp4 |
18.8 MB |
| CBTN89/5 - Manage Conflict/3 - The Avoiding Conflict Style.mp4 |
16.6 MB |
| CBTN89/5 - Manage Conflict/4 - The Competing Conflict Style.mp4 |
16.2 MB |
| CBTN89/5 - Manage Conflict/5 - The Accommodating Conflict Style.mp4 |
14.6 MB |
| CBTN89/5 - Manage Conflict/6 - The Compromising Conflict Style.mp4 |
14.2 MB |
| CBTN89/5 - Manage Conflict/7 - The Collaborating Conflict Style.mp4 |
20.2 MB |
| CBTN89/5 - Manage Conflict/8 - Helping a Team Resolve Their Conflicts.mp4 |
25.8 MB |
| CBTN89/5 - Manage Conflict/9 - Reviewing Conflict Management Strategies.mp4 |
10.5 MB |
| CBTN89/6 - Effective Teams/1 - A Group or a Team?.mp4 |
21 MB |
| CBTN89/6 - Effective Teams/2 - Characteristics of Effective Teams.mp4 |
20.2 MB |
| CBTN89/6 - Effective Teams/3 - Embracing Diversity.mp4 |
19.8 MB |
| CBTN89/6 - Effective Teams/4 - Team Roles.mp4 |
21.2 MB |
| CBTN89/6 - Effective Teams/5 - Virtual or Distributed Teams.mp4 |
23.2 MB |
| CBTN89/6 - Effective Teams/6 - Agile Teams.mp4 |
19.5 MB |
| CBTN89/6 - Effective Teams/7 - Effective Teams Review.mp4 |
9.2 MB |
| CBTN89/7 - Lead a Project Team/1 - Welcome to Lead a Project Team.mp4 |
9.7 MB |
| CBTN89/7 - Lead a Project Team/2 - Management vs. Leadership.mp4 |
16.5 MB |
| CBTN89/7 - Lead a Project Team/3 - Different Types of Power.mp4 |
20.5 MB |
| CBTN89/7 - Lead a Project Team/4 - Qualities of a Leader.mp4 |
14.3 MB |
| CBTN89/7 - Lead a Project Team/5 - Leadership Styles.mp4 |
16.7 MB |
| CBTN89/7 - Lead a Project Team/6 - Empowering the Team.mp4 |
16.4 MB |
| CBTN89/7 - Lead a Project Team/7 - Supporting Team Performance.mp4 |
22.3 MB |
| CBTN89/7 - Lead a Project Team/8 - Motivating and Rewarding the Team.mp4 |
23.9 MB |
| CBTN89/7 - Lead a Project Team/9 - Review of Lead a Project Team.mp4 |
10.1 MB |
| CBTN89/8 - GDPR Awareness/1 - Introducing GDPR.mp4 |
17.3 MB |
| CBTN89/8 - GDPR Awareness/2 - Some Definitions and Who's Who.mp4 |
16.7 MB |
| CBTN89/8 - GDPR Awareness/3 - The 7 Principles of GDPR.mp4 |
19.8 MB |
| CBTN89/8 - GDPR Awareness/4 - The 6 Lawful Bases for Processing Personal Data.mp4 |
22.7 MB |
| CBTN89/8 - GDPR Awareness/5 - Special Category and Criminal Offence Data.mp4 |
13.8 MB |
| CBTN89/8 - GDPR Awareness/6 - Individual Rights.mp4 |
23.6 MB |
| CBTN89/8 - GDPR Awareness/7 - GDPR Compliance.mp4 |
21.4 MB |
| CBTN89/8 - GDPR Awareness/8 - Data Privacy in the Real World.mp4 |
18 MB |
| CBTN89/9 - Successful Presentations/1 - Introduction.mp4 |
10.7 MB |
| CBTN89/9 - Successful Presentations/2 - WHO is your Audience?.mp4 |
14.3 MB |
| CBTN89/9 - Successful Presentations/3 - WHY are you Giving this Presentation?.mp4 |
14.4 MB |
| CBTN89/9 - Successful Presentations/4 - WHAT are you Going to Cover?.mp4 |
16.8 MB |
| CBTN89/9 - Successful Presentations/5 - HOW will you Deliver your Message?.mp4 |
19.7 MB |
| CBTN89/9 - Successful Presentations/6 - WHEN are you Delivering the Presentation?.mp4 |
13.7 MB |
| CBTN89/9 - Successful Presentations/7 - WHERE will the Presentation be?.mp4 |
14.3 MB |
| CBTN89/9 - Successful Presentations/8 - Presenting Tips.mp4 |
15.5 MB |
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