| Lynda - Managing a Customer Service Team/007 Understanding how 'icebergs' can sink your service.mp4 |
27.2 MB |
| Lynda - Managing a Customer Service Team/024 Exploring the escalating costs of service failure.mp4 |
25.1 MB |
| Lynda - Managing a Customer Service Team/005 Setting customer service goals.mp4 |
23.9 MB |
| Lynda - Managing a Customer Service Team/012 Understanding why serving customers is hard.mp4 |
23.7 MB |
| Lynda - Managing a Customer Service Team/013 Exploring how incentives can hurt service.mp4 |
23.6 MB |
| Lynda - Managing a Customer Service Team/026 Exploring the manager`s paradox.mp4 |
23.2 MB |
| Lynda - Managing a Customer Service Team/010 Responding to online complaints.mp4 |
22.1 MB |
| Lynda - Managing a Customer Service Team/023 Getting first-contact resolution.mp4 |
22.1 MB |
| Lynda - Managing a Customer Service Team/011 Improving service quality.mp4 |
21.9 MB |
| Lynda - Managing a Customer Service Team/020 Managing multiple service channels.mp4 |
21.9 MB |
| Lynda - Managing a Customer Service Team/014 Fixing broken service systems.mp4 |
21.8 MB |
| Lynda - Managing a Customer Service Team/008 Learning why customers don`t complain.mp4 |
21.4 MB |
| Lynda - Managing a Customer Service Team/003 Creating a customer service vision.mp4 |
20.6 MB |
| Lynda - Managing a Customer Service Team/009 Exploring the voice of customer feedback.mp4 |
20.1 MB |
| Lynda - Managing a Customer Service Team/021 Scheduling customer service employees.mp4 |
19.1 MB |
| Lynda - Managing a Customer Service Team/017 Putting customer value first.mp4 |
19 MB |
| Lynda - Managing a Customer Service Team/015 Empowering employees.mp4 |
18.8 MB |
| Lynda - Managing a Customer Service Team/018 Balancing speed and quality.mp4 |
18 MB |
| Lynda - Managing a Customer Service Team/022 Connecting service to the bottom line.mp4 |
17.6 MB |
| Lynda - Managing a Customer Service Team/025 Making a business case to invest in service.mp4 |
17.6 MB |
| Lynda - Managing a Customer Service Team/004 Developing service standards.mp4 |
17.2 MB |
| Lynda - Managing a Customer Service Team/019 Developing your service channels.mp4 |
16 MB |
| Lynda - Managing a Customer Service Team/016 Helping employees prioritize great service.mp4 |
14.3 MB |
| Lynda - Managing a Customer Service Team/006 Aligning the team around outstanding service.mp4 |
14 MB |
| Lynda - Managing a Customer Service Team/027 Getting your team obsessed with service.mp4 |
12.5 MB |
| Lynda - Managing a Customer Service Team/002 What to know before watching this course.mp4 |
11.1 MB |
| Lynda - Managing a Customer Service Team/001 Welcome.mp4 |
7.4 MB |
| Lynda - Managing a Customer Service Team/Exercise Files/04_03_ Service Channels Worksheet.pdf |
61 KB |
| Lynda - Managing a Customer Service Team/Exercise Files/00_02_ Learning Plan Worksheet.pdf |
53 KB |
| Lynda - Managing a Customer Service Team/Exercise Files/01_03_ SMART Goals Worksheet.pdf |
32 KB |
| Lynda - Managing a Customer Service Team/Exercise Files/06_02_ Customer Service Resource List.pdf |
32 KB |
| Lynda - Managing a Customer Service Team/Exercise Files/01_04_ Alignment Check Worksheet.pdf |
31 KB |
| Lynda - Managing a Customer Service Team/Exercise Files/02_02_ Complaint Obstacles Worksheet.pdf |
30 KB |
| Lynda - Managing a Customer Service Team/Exercise Files/02_05_ Service Quality Improvement Worksheet.pdf |
30 KB |
| Lynda - Managing a Customer Service Team/Exercise Files/05_03_ Service Failure Cost Worksheet.pdf |
29 KB |
| Lynda - Managing a Customer Service Team/Exercise Files/01_01_ Customer Service Vision Worksheet.pdf |
29 KB |
| Lynda - Managing a Customer Service Team/Exercise Files/05_01 Business Linkage Worksheet.pdf |
28 KB |
| Lynda - Managing a Customer Service Team/Exercise Files/03_03_ Service Systems Worksheet.pdf |
28 KB |
| Lynda - Managing a Customer Service Team/Exercise Files/04_02_ Numbers Game.pdf |
17 KB |
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