| Cert Prep_ ITIL Foundations/03 Service Management as a Practice/008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model.mp4 |
264.8 MB |
| Cert Prep_ ITIL Foundations/01 Introduction/001 Welcome objective and schedule.mp4 |
54.8 MB |
| Cert Prep_ ITIL Foundations/01 Introduction/002 Certification exam-en.srt |
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| Cert Prep_ ITIL Foundations/01 Introduction/003 Qualification scheme-en.srt |
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| Cert Prep_ ITIL Foundations/02 Service Life Cycle/001 What is ITIL_-en.srt |
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| Cert Prep_ ITIL Foundations/02 Service Life Cycle/001 What is ITIL_.mp4 |
105.8 MB |
| Cert Prep_ ITIL Foundations/02 Service Life Cycle/002 Components and phases of a service life cycle-en.srt |
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| Cert Prep_ ITIL Foundations/02 Service Life Cycle/002 Components and phases of a service life cycle.mp4 |
112.4 MB |
| Cert Prep_ ITIL Foundations/02 Service Life Cycle/003 Main concepts of the service life cycle-en.srt |
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92.5 MB |
| Cert Prep_ ITIL Foundations/02 Service Life Cycle/004 Summary_ Service life cycle-en.srt |
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91.9 MB |
| Cert Prep_ ITIL Foundations/03 Service Management as a Practice/001 IT today IT opportunity-en.srt |
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| Cert Prep_ ITIL Foundations/03 Service Management as a Practice/001 IT today IT opportunity.mp4 |
95.6 MB |
| Cert Prep_ ITIL Foundations/03 Service Management as a Practice/002 What is a service_-en.srt |
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| Cert Prep_ ITIL Foundations/03 Service Management as a Practice/002 What is a service_.mp4 |
92.4 MB |
| Cert Prep_ ITIL Foundations/03 Service Management as a Practice/003 What is service management_-en.srt |
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| Cert Prep_ ITIL Foundations/03 Service Management as a Practice/003 What is service management_.mp4 |
61.2 MB |
| Cert Prep_ ITIL Foundations/03 Service Management as a Practice/004 What comprises value_-en.srt |
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| Cert Prep_ ITIL Foundations/03 Service Management as a Practice/004 What comprises value_.mp4 |
63.3 MB |
| Cert Prep_ ITIL Foundations/03 Service Management as a Practice/005 The 4 Ps of service design-en.srt |
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| Cert Prep_ ITIL Foundations/03 Service Management as a Practice/005 The 4 Ps of service design.mp4 |
45.3 MB |
| Cert Prep_ ITIL Foundations/03 Service Management as a Practice/006 Key IT service management roles-en.srt |
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| Cert Prep_ ITIL Foundations/03 Service Management as a Practice/006 Key IT service management roles.mp4 |
74.2 MB |
| Cert Prep_ ITIL Foundations/03 Service Management as a Practice/007 Governance-en.srt |
5 KB |
| Cert Prep_ ITIL Foundations/03 Service Management as a Practice/007 Governance.mp4 |
46.2 MB |
| Cert Prep_ ITIL Foundations/03 Service Management as a Practice/008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model-en.srt |
25 KB |
| Cert Prep_ ITIL Foundations/01 Introduction/001 Welcome objective and schedule-en.srt |
6 KB |
| Cert Prep_ ITIL Foundations/03 Service Management as a Practice/009 Summary_ Service management as a practice-en.srt |
8 KB |
| Cert Prep_ ITIL Foundations/03 Service Management as a Practice/009 Summary_ Service management as a practice.mp4 |
66.9 MB |
| Cert Prep_ ITIL Foundations/04 Key Principles Models and Concepts/001 Processes-en.srt |
15 KB |
| Cert Prep_ ITIL Foundations/04 Key Principles Models and Concepts/001 Processes.mp4 |
136.2 MB |
| Cert Prep_ ITIL Foundations/04 Key Principles Models and Concepts/002 Processes tools and automation-en.srt |
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| Cert Prep_ ITIL Foundations/04 Key Principles Models and Concepts/002 Processes tools and automation.mp4 |
100.7 MB |
| Cert Prep_ ITIL Foundations/04 Key Principles Models and Concepts/003 Functions-en.srt |
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70.5 MB |
| Cert Prep_ ITIL Foundations/04 Key Principles Models and Concepts/004 Specific roles-en.srt |
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157.1 MB |
| Cert Prep_ ITIL Foundations/04 Key Principles Models and Concepts/005 The Responsible Accountable Contribution Informed (RACI) model-en.srt |
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| Cert Prep_ ITIL Foundations/04 Key Principles Models and Concepts/005 The Responsible Accountable Contribution Informed (RACI) model.mp4 |
48.3 MB |
| Cert Prep_ ITIL Foundations/04 Key Principles Models and Concepts/006 Risk management-en.srt |
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| Cert Prep_ ITIL Foundations/04 Key Principles Models and Concepts/006 Risk management.mp4 |
80.2 MB |
| Cert Prep_ ITIL Foundations/04 Key Principles Models and Concepts/007 Business case-en.srt |
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| Cert Prep_ ITIL Foundations/04 Key Principles Models and Concepts/008 Communication-en.srt |
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| Cert Prep_ ITIL Foundations/04 Key Principles Models and Concepts/008 Communication.mp4 |
63 MB |
| Cert Prep_ ITIL Foundations/04 Key Principles Models and Concepts/009 Service portfolio pipeline and catalog-en.srt |
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| Cert Prep_ ITIL Foundations/04 Key Principles Models and Concepts/009 Service portfolio pipeline and catalog.mp4 |
72.5 MB |
| Cert Prep_ ITIL Foundations/04 Key Principles Models and Concepts/010 Prioritization-en.srt |
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| Cert Prep_ ITIL Foundations/04 Key Principles Models and Concepts/010 Prioritization.mp4 |
71.2 MB |
| Cert Prep_ ITIL Foundations/04 Key Principles Models and Concepts/011 Summary_ Key principles models and concepts-en.srt |
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| Cert Prep_ ITIL Foundations/04 Key Principles Models and Concepts/011 Summary_ Key principles models and concepts.mp4 |
59.8 MB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/001 Service Strategy_ Goal scope processes and key concepts-en.srt |
12 KB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/001 Service Strategy_ Goal scope processes and key concepts.mp4 |
125.5 MB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/002 Service Strategy_ Value creation-en.srt |
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| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/002 Service Strategy_ Value creation.mp4 |
93.2 MB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/003 Value to the business of Service Strategy-en.srt |
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| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/003 Value to the business of Service Strategy.mp4 |
54.8 MB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/004 Service Design_ Goal scope processes and key concepts-en.srt |
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| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/004 Service Design_ Goal scope processes and key concepts.mp4 |
108.5 MB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/005 Five aspects of Service Design-en.srt |
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| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/006 Service Design package-en.srt |
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| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/006 Service Design package.mp4 |
45.8 MB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/007 Value to the business of Service Design-en.srt |
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| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/007 Value to the business of Service Design.mp4 |
48.3 MB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/008 Service Transition_ Goal scope processes and key concepts-en.srt |
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| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/008 Service Transition_ Goal scope processes and key concepts.mp4 |
125.9 MB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/009 Service Knowledge Management System-en.srt |
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96.7 MB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/010 Value to the business of Service Transition-en.srt |
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| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/011 Service Operation_ Purpose scope processes and key concepts-en.srt |
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| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/011 Service Operation_ Purpose scope processes and key concepts.mp4 |
102.3 MB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/012 Value to the business of Service Operation-en.srt |
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| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/012 Value to the business of Service Operation.mp4 |
62.9 MB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/013 Continual Service Improvement_ Goal process and key concepts-en.srt |
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| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/013 Continual Service Improvement_ Goal process and key concepts.mp4 |
110.2 MB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/014 Service measurement systems and metrics-en.srt |
17 KB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/014 Service measurement systems and metrics.mp4 |
158.2 MB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/015 The Continual Service Improvement register-en.srt |
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| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/015 The Continual Service Improvement register.mp4 |
54.4 MB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/016 The Continual Service Improvement model-en.srt |
6 KB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/016 The Continual Service Improvement model.mp4 |
61.2 MB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/017 The Plan-Do-Check-Act (PDCA) model-en.srt |
3 KB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/017 The Plan-Do-Check-Act (PDCA) model.mp4 |
36.2 MB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/018 Value to the business of Continual Service Improvement-en.srt |
3 KB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/018 Value to the business of Continual Service Improvement.mp4 |
32.9 MB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/019 Integration of the five core phases-en.srt |
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| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/019 Integration of the five core phases.mp4 |
33.3 MB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/020 Summary_ Life-cycle phases-en.srt |
9 KB |
| Cert Prep_ ITIL Foundations/05 Life-Cycle Phases/020 Summary_ Life-cycle phases.mp4 |
91.8 MB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/001 Service Strategy_ Phase and processes overview-en.srt |
3 KB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/001 Service Strategy_ Phase and processes overview.mp4 |
30.8 MB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/002 Service portfolio management-en.srt |
13 KB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/002 Service portfolio management.mp4 |
115.3 MB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/003 Financial management for IT services-en.srt |
8 KB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/003 Financial management for IT services.mp4 |
75.1 MB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/004 Business relationship management-en.srt |
11 KB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/004 Business relationship management.mp4 |
98.7 MB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/005 Service Design_ Phase and processes overview-en.srt |
4 KB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/005 Service Design_ Phase and processes overview.mp4 |
42.5 MB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/006 Service Design coordination-en.srt |
10 KB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/006 Service Design coordination.mp4 |
100.1 MB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/007 Service Catalog key concepts-en.srt |
9 KB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/007 Service Catalog key concepts.mp4 |
85.9 MB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/008 More Service Catalog key concepts-en.srt |
9 KB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/008 More Service Catalog key concepts.mp4 |
81.6 MB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/009 Service Level Management_ Overview and key concepts-en.srt |
19 KB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/009 Service Level Management_ Overview and key concepts.mp4 |
191.3 MB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/010 Key activities of Service Level Management-en.srt |
8 KB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/010 Key activities of Service Level Management.mp4 |
76.2 MB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/011 Interfaces with Service Level Management-en.srt |
6 KB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/011 Interfaces with Service Level Management.mp4 |
63.3 MB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/012 Availability management-en.srt |
18 KB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/012 Availability management.mp4 |
170.6 MB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/013 Capacity management-en.srt |
16 KB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/013 Capacity management.mp4 |
167 MB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/014 IT Service Continuity Management-en.srt |
23 KB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/014 IT Service Continuity Management.mp4 |
215.7 MB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/015 Security management-en.srt |
13 KB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/015 Security management.mp4 |
137.3 MB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/016 Supplier management-en.srt |
10 KB |
| Cert Prep_ ITIL Foundations/06 Life-Cycle Processes_ Part One/016 Supplier management.mp4 |
97.2 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/001 Service Transition_ Phase and process overview-en.srt |
4 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/001 Service Transition_ Phase and process overview.mp4 |
42.2 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/002 Transition Planning and Support-en.srt |
8 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/002 Transition Planning and Support.mp4 |
69.5 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/003 Service Asset and Configuration Management-en.srt |
14 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/003 Service Asset and Configuration Management.mp4 |
125.2 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/004 Configuration Management System-en.srt |
12 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/004 Configuration Management System.mp4 |
121 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/005 Definitive Media Library-en.srt |
6 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/005 Definitive Media Library.mp4 |
59.1 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/006 Change management-en.srt |
25 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/006 Change management.mp4 |
245.2 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/007 Change models-en.srt |
6 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/007 Change models.mp4 |
64 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/008 Change Advisory Board and Emergency Change Advisory Board-en.srt |
9 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/008 Change Advisory Board and Emergency Change Advisory Board.mp4 |
87.2 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/009 Activities of change management-en.srt |
10 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/009 Activities of change management.mp4 |
93 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/010 The seven Rs of change management-en.srt |
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| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/010 The seven Rs of change management.mp4 |
48 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/011 Change management interfaces-en.srt |
12 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/011 Change management interfaces.mp4 |
121.9 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/012 Release and Deployment Management-en.srt |
18 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/012 Release and Deployment Management.mp4 |
166.9 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/013 The four phases of Release and Deployment Management-en.srt |
8 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/013 The four phases of Release and Deployment Management.mp4 |
80 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/014 Knowledge management-en.srt |
4 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/014 Knowledge management.mp4 |
42.1 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/015 Data Information Knowledge Wisdom structure-en.srt |
3 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/015 Data Information Knowledge Wisdom structure.mp4 |
21.7 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/016 Service Knowledge Management System-en.srt |
6 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/016 Service Knowledge Management System.mp4 |
65.8 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/017 Service Operation_ Phase and process overview-en.srt |
3 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/017 Service Operation_ Phase and process overview.mp4 |
33.6 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/018 Event management-en.srt |
17 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/018 Event management.mp4 |
153.3 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/019 Incident management-en.srt |
13 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/019 Incident management.mp4 |
124.4 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/020 Key concepts of incident management-en.srt |
6 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/020 Key concepts of incident management.mp4 |
65.2 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/021 Incident models-en.srt |
4 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/021 Incident models.mp4 |
35.9 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/022 Activities of incident management-en.srt |
13 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/022 Activities of incident management.mp4 |
119.4 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/023 Incident-management interfaces-en.srt |
8 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/023 Incident-management interfaces.mp4 |
78.7 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/024 Problem management-en.srt |
9 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/024 Problem management.mp4 |
93.7 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/025 Key concepts of problem management-en.srt |
7 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/025 Key concepts of problem management.mp4 |
66 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/026 Problem-management activities-en.srt |
14 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/026 Problem-management activities.mp4 |
135.4 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/027 Problem-management interfaces-en.srt |
6 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/027 Problem-management interfaces.mp4 |
65.9 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/028 Request fulfillment-en.srt |
9 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/028 Request fulfillment.mp4 |
92.6 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/029 Access management-en.srt |
6 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/029 Access management.mp4 |
64.8 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/030 Continual Service Improvement_ Phase and process overview-en.srt |
2 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/030 Continual Service Improvement_ Phase and process overview.mp4 |
18.7 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/031 Seven-step improvement process-en.srt |
6 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/031 Seven-step improvement process.mp4 |
58.2 MB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/032 Summary_ Life-cycle processes-en.srt |
3 KB |
| Cert Prep_ ITIL Foundations/07 Life-Cycle Processes_ Part Two/032 Summary_ Life-cycle processes.mp4 |
31.3 MB |
| Cert Prep_ ITIL Foundations/08 Service-Management Functions/001 Functions overview-en.srt |
5 KB |
| Cert Prep_ ITIL Foundations/08 Service-Management Functions/001 Functions overview.mp4 |
52 MB |
| Cert Prep_ ITIL Foundations/08 Service-Management Functions/002 Service Desk organizational structure-en.srt |
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| Cert Prep_ ITIL Foundations/08 Service-Management Functions/002 Service Desk organizational structure.mp4 |
90.1 MB |
| Cert Prep_ ITIL Foundations/08 Service-Management Functions/003 Service Desk and objectives-en.srt |
13 KB |
| Cert Prep_ ITIL Foundations/08 Service-Management Functions/003 Service Desk and objectives.mp4 |
121.2 MB |
| Cert Prep_ ITIL Foundations/08 Service-Management Functions/004 Technical management-en.srt |
6 KB |
| Cert Prep_ ITIL Foundations/08 Service-Management Functions/004 Technical management.mp4 |
54.2 MB |
| Cert Prep_ ITIL Foundations/08 Service-Management Functions/005 IT operations management-en.srt |
7 KB |
| Cert Prep_ ITIL Foundations/08 Service-Management Functions/005 IT operations management.mp4 |
64.4 MB |
| Cert Prep_ ITIL Foundations/08 Service-Management Functions/006 Application management-en.srt |
8 KB |
| Cert Prep_ ITIL Foundations/08 Service-Management Functions/006 Application management.mp4 |
73.7 MB |
| Cert Prep_ ITIL Foundations/08 Service-Management Functions/007 Summary_ Functions-en.srt |
4 KB |
| Cert Prep_ ITIL Foundations/08 Service-Management Functions/007 Summary_ Functions.mp4 |
34.1 MB |
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